17/02/2025 às 17:53

QuickBooks Update Failure? Here’s How to Resolve Error 15225

3min de leitura

QuickBooks is a powerful accounting software widely used by businesses for managing finances efficiently. However, like any software, it may occasionally encounter errors. One such issue is QuickBooks Error 15225, which typically occurs when downloading payroll updates or software updates. This error is usually caused by internet security settings that prevent QuickBooks from verifying the digital signature of files.

Causes of QuickBooks Error 15225

Understanding the root cause of the error is the first step toward resolving it. Below are some common reasons for this error:

Incorrect Internet Explorer settings – QuickBooks relies on Internet Explorer for internet connectivity, and improper settings can cause verification issues.
Firewall or security software interference – Security programs might block QuickBooks from establishing a secure connection.
Invalid digital signature certificate – If the digital signature of QuickBooks files isn’t verified, updates may fail.
Corrupt QuickBooks installation – A damaged installation can lead to multiple errors, including this one.

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How to Fix QuickBooks Error 15225

Here are several troubleshooting methods to fix this issue:

1. Verify Internet Explorer Settings

Since QuickBooks uses Internet Explorer, configuring it correctly can help resolve the error:

Open Internet Explorer and go to Tools > Internet Options.
Click the Advanced tab and scroll to the Security section.
Ensure that Use TLS 1.2 is checked and Use TLS 1.0 & TLS 1.1 are unchecked.
Click Apply and OK, then restart your computer.

2. Add QuickBooks as a Trusted Website

Adding QuickBooks to the list of trusted sites can help prevent security-related issues:

Open Internet Explorer and go to Tools > Internet Options.
Click on the Security tab and select Trusted Sites.
Click Sites, then add the following URLs:

https://*.intuit.com
https://*.quickbooks.com

Click Add, then Close and restart QuickBooks.

3. Configure Firewall and Security Software

Firewalls and antivirus programs can sometimes block QuickBooks updates. To prevent this:

Open your Firewall or Security Software settings.
Add QuickBooks and its related files as exceptions.
Ensure that ports 80 and 443 are open.
Save changes and restart your computer.

4. Install a Valid Digital Signature Certificate

If QuickBooks cannot verify a file’s digital signature, you may need to manually install it:

Navigate to C:\Program Files (x86)\Intuit\QuickBooks.
Locate the file QBW32.exe.
Right-click the file, select Properties, and open the Digital Signatures tab.
Select Intuit Inc., then click Details.
Click View Certificate, then Install Certificate.
Follow the on-screen prompts and restart QuickBooks.

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5. Reinstall QuickBooks Using the Clean Install Tool

If the error persists, reinstalling QuickBooks can resolve any corruption:

Uninstall QuickBooks via Control Panel > Programs and Features.
Download and run the QuickBooks Clean Install Tool from Intuit’s website.
Reinstall QuickBooks and update it to the latest version.

Conclusion

QuickBooks Error 15225 can be frustrating, but following the above steps should help resolve it effectively. If you still experience issues, contact QuickBooks Support at 1-833-742-9500 for further assistance. Their experts are available to help with troubleshooting, setup, and other QuickBooks-related concerns.

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